Ford Fiesta ST Forum banner
1 - 2 of 2 Posts

·
Registered
Joined
·
1 Posts
Discussion Starter · #1 ·
So a little back story; my son's 14 Fiesta ST suffered an engine failure at 35000 (ish) miles but outside of the 36 months so we bought a new engine and had local dealer install. In the process (which took 4 months) they suggested we replace the clutch while the engine was out. We agreed and bought a clutch too. Less than 5000 miles later the car wouldn't shift. Had it towed back to the same dealer but they wouldn't look at it since they didn't have a transmission guy (their words). We has it towed to another dealer and after 2 months of waiting they looked at it and said the clutch was installed backwards. The 1st dealer paid for the new clutch and replacement. Once they were done we had them agree to have a driver meet us with the car since our son had moved out of state for work. About 200 miles into the trip the delivery driver called and said the car wasn't shifting. It was again towed back to the 2nd dealer who said they found now oil on the transmission. A couple days later the 1st dealer called and said the transmission was being replaced under warranty. We have the car now and it's working great but now they want us to pay for part of the transmission because Ford says it wasn't under warranty due to time (same as engine).
My take is its their problem. I would not have spent another $7k on the car since it's probably not worth $13k (engine, clutch, transmission). The transmission was replaced because they said it was under warranty. I also don't think we did anything. If the transmission was empty where did the oil go? My guess is it was drained by the dealer for some reason. Probably?? It ran perfectly with no issues or noises until that day when the clutch broke due to being installed backwards. How long would the transmission last with no oil oil? I'm thinking about 200 miles. Thoughts?
 

·
Registered
Joined
·
5 Posts
So a little back story; my son's 14 Fiesta ST suffered an engine failure at 35000 (ish) miles but outside of the 36 months so we bought a new engine and had local dealer install. In the process (which took 4 months) they suggested we replace the clutch while the engine was out. We agreed and bought a clutch too. Less than 5000 miles later the car wouldn't shift. Had it towed back to the same dealer but they wouldn't look at it since they didn't have a transmission guy (their words). We has it towed to another dealer and after 2 months of waiting they looked at it and said the clutch was installed backwards. The 1st dealer paid for the new clutch and replacement. Once they were done we had them agree to have a driver meet us with the car since our son had moved out of state for work. About 200 miles into the trip the delivery driver called and said the car wasn't shifting. It was again towed back to the 2nd dealer who said they found now oil on the transmission. A couple days later the 1st dealer called and said the transmission was being replaced under warranty. We have the car now and it's working great but now they want us to pay for part of the transmission because Ford says it wasn't under warranty due to time (same as engine).
My take is its their problem. I would not have spent another $7k on the car since it's probably not worth $13k (engine, clutch, transmission). The transmission was replaced because they said it was under warranty. I also don't think we did anything. If the transmission was empty where did the oil go? My guess is it was drained by the dealer for some reason. Probably?? It ran perfectly with no issues or noises until that day when the clutch broke due to being installed backwards. How long would the transmission last with no oil oil? I'm thinking about 200 miles. Thoughts?
I think your assumptions are correct but I don’t know how you could prove it. I do think simply because of the fact that they put a clutch on the clutch backwards not to mention the all that time that was lost they should just take care of you. That’s just good business but maybe call Ford corporate and file a complaint. I’m sure they hold some kind of sway over these dealerships.
 
1 - 2 of 2 Posts
Top